Product Warranty

GRYPHON products are warranted to be free of defect in materials or workmanship from the day they ship.

Warranty is valid only with the order number and matching email address. The purchase of any GRYPHON products via another vendor (retailer, web-shop) will not under any circumstances be covered by our warranty policy.

To make a warranty claim, or if your shipment arrived damaged or defective, please fill out our warranty claims form for a quick resolution.

Submit Claim

Hockey Sticks - 6 month warranty

Our warranty for hockey sticks does not extend to damage from misuse, abuse, excessive or long-term usage. GRYPHON reserves the right to assess if the damage was caused by a material or workmanship defect.

Hockey stick warranty does not cover paint chips, scratches, rattle sounds, vibrations or loose grips. If your warranty claim mention one of the issues above we can request photos/videos to provide an assessment and a resolution.

If you break your hockey stick for any reason within 6 month from the dat they ship, our stick replacement program entitles you to 50% discount off the current retail price of a replacement for the same hockey stick. The offer is not valid with discontinued product.

Please submit a claim to take advantage of our Stick Replacement Program.

Bags & Protective Gear - 3 month warranty

Our warranty for bags and protective gear (Gloves, Shinguards) is valid only in a normal usage. Protective gear prevents soft tissues injuries from contact with turf and reduce the impact with hockey sticks and balls which may reduce the risks (but won't prevent ) of serious fractures. Big impact on the protective gear may result in the break of the protective gear. Our warranty does not extend to damages resulting from high intensity impact.

 


Returns & Exchanges

If you are not satisfied with your order within the first 7 days of receiving your products,

  • Contact us and attached photos/videos of the product (in case of faulty or damaged products).
  • Fill out this returns form
  • Print the return form
  • Pack the product in like-new condition and enclose a copy of the return form
  • Book a shipping service with tracking number.

We will gladly accept it for a return or exchange. Shipping fees are non-refundable. Refunds are processed within 7 business from the delivery of the returned product.

Please include the purchaser's name and order number with your returned or exchanged product. We suggest using a shipping service with a tracking number.

If you received your item as a gift, please include the order number, the name or email of the person who ordered the gift.

Address (for returns only)

GRYPHON
32 Knowl Piece
Wilbury Way
Hitchin
Herts SG4 0TY
United Kingdom

Shipping

We ship via DPD to locations within Europe. Orders are processed within one or two business days.

Typically Standard shipping 3-5 business days. Tracking number is provided upon shipping confirmation email.


Pricing and Billing

We reserve the right to change pricing at any time for any reasons.

The full amount is charged when you place your order.